A clear route back.

Online cancellation rights.

For eligible goods purchased online, consumers generally have 14 days from the day after receiving the goods to tell us that they wish to cancel the order.

A reason does not normally need to be provided when exercising the statutory cancellation right.

After notifying us of the cancellation, the goods should normally be returned within a further 14 days.

Please return items in suitable condition.

Returned clothing should be unworn, unused, clean and in a condition that allows the item to be inspected and resold, subject to the customer’s statutory rights.

Customers may handle goods as they reasonably would in a shop to establish their nature, characteristics and functioning. However, if an item is handled beyond what is reasonably necessary and its value is reduced as a result, the applicable law may allow an appropriate deduction from the refund.

• Items should be returned clean and free from avoidable damage.
• Clothing should not have been worn beyond reasonable inspection.
• Where reasonably possible, retain original packaging and product information.
• Tags or labels should remain attached where this is reasonably possible.

How your refund is returned.

Where a refund is due, we will normally return the money using the same method originally used for the order.

We do not normally provide cash refunds for online orders. If the original refund method is no longer available, we may contact the customer to agree an appropriate alternative method.

When will the refund arrive?

Once returned goods have been received, we will process the applicable refund without undue delay and normally within 14 days.

The refund processing date and the date the money becomes available to the customer may differ because the final processing time can depend on the customer’s card issuer, bank or account provider.

Standard delivery is free.

SCHOOLWEAR 1 LTD currently provides standard delivery at £0.00 for orders covered by the Shipping Policy.

Because standard delivery is free, there is normally no standard delivery charge to return as part of a refund.

If an optional delivery service carrying an additional charge is offered for a particular order, the treatment of that charge will be handled in accordance with the applicable consumer rules.

Who pays for the return?

Where a customer cancels an order because they have simply changed their mind, the customer will normally be responsible for the direct cost of returning the goods, provided this requirement was made clear before the order was placed.

Where an item is faulty, damaged, not as described or otherwise does not meet the applicable legal requirements, the customer’s statutory rights apply and we will provide an appropriate remedy in accordance with those rights.

Faulty, damaged or incorrect items.

If goods are faulty, not as described, not of satisfactory quality or otherwise do not meet the applicable legal requirements, the customer may have rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable law.

If the wrong item has been supplied, please contact us before returning it where reasonably possible. We will provide instructions for resolving the issue.

• Contact us with your order number.
• Explain the issue clearly.
• Where useful, provide photographs showing damage or the incorrect item.
• Keep the item and packaging where reasonably possible until the matter has been reviewed.

Some goods may have different rules.

Certain goods can be excluded from the statutory cancellation right where a specific legal exception applies. If an exception applies to a particular product, the relevant information will be provided before the order is placed.

This may include goods that are personalised or made to the customer’s specifications, or other categories for which applicable law provides an exception.

Nothing in this section affects statutory rights relating to faulty, incorrectly supplied or otherwise non-conforming goods.

If you cannot see your refund.

If we have confirmed that a refund has been issued but the amount has not yet appeared, please allow reasonable processing time for the relevant bank, card issuer or account provider.

If the refund still does not appear after that period, contact us at schoolwearuk@outlook.com and provide your order number and refund information where available.