Questions,
answered.

Products can be selected through the online shop. Choose the required item, size and quantity, then follow the order steps shown on the website.

Please check the product information, size, quantity and delivery details before completing your order.

Yes. Items can normally be added to the same order where stock is available.

Availability can vary by product, size and quantity. The current information shown on the relevant product page should be checked before completing the order.

If you need to change an order, contact us as soon as possible after placing it.

We can only make a change where the order has not already progressed to processing or dispatch. Once an order has been dispatched, the normal returns process may apply instead.

Product availability can change. If an ordered item cannot be supplied, we will contact the customer with the relevant information and arrange the appropriate next step.

Orders are normally processed within 1–3 working days.

Processing time may vary during particularly busy periods. If there is a specific issue affecting an order, we will provide relevant information as soon as reasonably practicable.

Standard delivery is normally expected within 2–5 working days after dispatch.

Delivery times are estimates rather than a guaranteed arrival time. The applicable delivery information shown during the ordering process should be checked before completing an order.

If an order does not arrive within the expected delivery period, please contact us with the order details.

We will review the delivery information and provide an appropriate update.

Please contact SCHOOLWEAR 1 LTD as soon as reasonably possible and provide details of the issue.

Where appropriate, photographs of the outer packaging and affected item may help us assess the matter more efficiently.

A specific delivery date cannot always be accommodated. If you have an important date in mind, contact us before ordering so we can advise on the available delivery information.

For online consumer orders, customers normally have the right to cancel within 14 days from the day after receiving the goods, subject to the applicable legal conditions and any relevant statutory exceptions.

After notifying us of the cancellation, the goods should normally be returned within a further 14 days.

Returned clothing should be kept in a condition suitable for inspection and resale, subject to the customer’s legal right to handle goods as reasonably necessary to assess their nature, characteristics and fit.

Items that have been washed, materially damaged or altered may be subject to the applicable rules concerning loss in value.

Where a refund is due following a valid cancellation, it will normally be processed within 14 days of receiving the returned goods, or earlier where the applicable legal requirements provide for an earlier point.

Refunds are normally made using the original method used for the order.

If an item is faulty, damaged, not as described or otherwise does not meet the required standard, please contact us with the relevant order details.

We will review the issue and provide the appropriate remedy in accordance with applicable consumer law.

Certain goods may fall within statutory exceptions, including some personalised or specially made items where the relevant legal conditions apply.

Any specific return restriction applicable to a product will be stated on the relevant product information or in the applicable Refund Policy.

Please check the size information provided on the relevant product page before ordering.

Where measurements are provided, compare them with a suitable existing garment rather than relying only on age or general size descriptions.

Yes. Screen settings, lighting and individual display characteristics can affect how colours appear online.

Product images are intended to provide a useful visual representation, while the written product information remains important when selecting an item.

Product descriptions are provided to help customers make an informed choice. Measurements and dimensions may have reasonable manufacturing tolerances where applicable.

Product availability and specification vary by item. Please check the individual product description to confirm the details of the clothing offered.

Customers should also check their school’s own uniform requirements before ordering, particularly where specific colours, garments or other requirements apply.

You can contact us by email at schoolwearuk@outlook.com or by telephone on +44 7888754437 .

For an order enquiry, please include your order details where available so that we can identify the relevant request more efficiently.

SCHOOLWEAR 1 LTD is registered at 17 Plantagenet Road, Barnet, United Kingdom, EN5 5JG .

Company No. 17201571.