Delivered, without the extra charge.

From order to dispatch.

Orders are normally processed within 1–3 business days after the order has been accepted.

Processing includes checking the order details, preparing the items and arranging the order for dispatch.

Orders placed outside normal working periods will generally begin processing on the next business day.

Free standard delivery.

Standard delivery is normally expected within 2–5 business days after dispatch.

Delivery times are estimates rather than guaranteed arrival times. Actual delivery may vary depending on the delivery service, destination and circumstances outside our reasonable control.

• Standard delivery is provided at no additional charge.
• Orders are normally dispatched after the processing period.
• Delivery is made to the address supplied during checkout.
• Delivery times may vary during exceptionally busy periods.
• Customers should ensure that the delivery address is complete and accurate.

Please check your details.

Orders are sent to the delivery address entered during checkout. Customers are responsible for checking that the address, postcode and other delivery information are correct before completing an order.

If you notice an address error after placing an order, please contact us as soon as possible at schoolwearuk@outlook.com .

We will try to assist where an order has not yet been dispatched. Once an order has entered the delivery process, changes may no longer be possible.

If your order has not arrived.

If your order has not arrived within the expected delivery period, please contact us so that we can review the order and delivery details.

• Quote your order number where available.
• Confirm the delivery address used for the order.
• Tell us when you placed the order.
• Provide any delivery information already received.

Something is not right?

If an order arrives with an incorrect item, an item missing from the order, or an item that appears damaged or faulty, please contact us promptly.

Please keep the item and its packaging where reasonably possible until we have reviewed the issue.

Consumer rights relating to goods that are faulty, not as described or otherwise do not meet the applicable legal requirements are not affected by this policy.

Returns are handled separately.

Our Shipping Policy deals with dispatch and delivery. Information about cancellation rights, returns and refunds is set out in our separate Refund Policy.

For online purchases, eligible consumers generally have a 14-day cancellation period beginning after the goods are received, followed by a further 14 days to return the goods after cancellation has been communicated.

For information about cancellation rights, returns and refunds, please see our Refund Policy, subject to the applicable legal requirements and any permitted exceptions.